CLARITY BEFORE YOU VISIT
Good questions.
Thoughtful answers.
Booking your first facial or planning your next? Here are the details to help you feel at ease.
BOOKING & YOUR VISIT
Let us make it simple.
How do I book an appointment?
Message us on WhatsApp or email with the facial you have in mind and a few preferred dates and times. We will reply about availability. Your enquiry is not a confirmed booking; wait for confirmation of your appointment details.
Can you help me choose a facial?
Absolutely. Tell us what you hope for, how your skin feels and how much time you have. We can talk through the six facials on our Prices page.
How should I prepare?
Share allergies, sensitivities, medication relevant to your skin and recent cosmetic treatments when enquiring. Bring details of your usual skincare products if you would like to discuss your routine. Arrive at the agreed time and let us know if you need adjustments.
Do I need to arrive without makeup?
Come as you feel comfortable. Cleansing is part of the facial. Let us know if you are wearing makeup so we can plan the start of your treatment.
Will I need a patch test?
This depends on the products and treatment planned. Tell us about previous reactions when enquiring. We will confirm whether a patch test or consultation is needed before your appointment.
How do cancellations and rescheduling work?
Contact us as soon as your plans change so we can discuss another time. Ask for the cancellation notice period and any charges before confirming your booking; applicable terms should be shared with you beforehand.
What if I am running late?
Message us as soon as you can. Depending on the schedule, we may need to shorten or rearrange your treatment. We will explain the options and any effect on your booking.
Do I need to pay a deposit?
Please ask when booking. We will confirm whether a deposit is needed, the amount, payment options and how it is handled if you cancel or reschedule before you commit.
How can I pay?
Contact us to confirm available payment methods before your visit. All prices are shown in pounds sterling on the Prices page.
Where is the salon, and is there parking?
Ask for the appointment address, directions and parking information when enquiring. Confirm the location before travelling.
Can I bring someone with me?
Please ask in advance if you would like to bring a companion or need support. We can discuss space, access needs and arrangements before confirming your appointment.
What if I am unwell or my skin is irritated?
Contact us before coming in if you are unwell or have active skin irritation. We can discuss rearranging. If you have a skin condition or are unsure about suitability, seek advice from your healthcare professional.
What should I do after my facial?
Visit our Aftercare page for reminders. Follow the personalised advice given at your appointment and contact us with questions about your routine.
Confirm appointment-specific terms, access arrangements and the salon location directly when booking.
LET’S MAKE TIME FOR YOU
Your next good
skin day starts here.
Have a question or a facial in mind?
We’d love to hear from you.